Common Questions

What if the plans don't give me what I need?

That's okay! You can create a custom plan to fit what works best for your business. Just send a request here.

What are your working hours & do you work on holidays?

Our videographers and editors work Tuesday to Saturday, 9am to 6pm (GMT-4).

We do not film on holidays unless requested.

We don't work on the following holidays:

New Years Day – January 1
Easter Sunday
Canada Day – July 1
Civic Holiday – August 5
Labor Day - September 2
Thanksgiving - October 14
Christmas Eve & Christmas Day - December 24 & 25

All clients will get advance notice for any holidays or breaks.

What equipment do you use for social media content videos?

We use above and beyond equipment for filming your timeless content, starting with our crisp Sony video cameras and lenses, our perfectly dimmed stage lights, top of the line Pro Rode mics and more!

Can you guarantee the quality of the videos?

We shoot all our videos in 4k footage and use Adobe Premiere Pro to build your evergreen content.

What video editing software do you use?

We use Adobe Premiere Pro for all our professional editing but if you're looking for the trendy templates that you see on Instagram and Tiktok, we're happy to use Capcut to get that look you want.

I want my videos made vertically (9:16) and horizontally (16:9). Is this do-able?

It is do-able if you would like your video to be exported in multiple aspect ratios (9:16 is used for Reels and TikTok and 16:9 aspect ratio is used for any widescreen viewing). The price of your plan may change.

How will the final videos/posts be delivered?

We will send you your finished content by a shared folder through GoogleDrive or WeTransfer.

What types of videos can you edit?

We edit:

- Interviews
- Talking heads
- Tutorials
- Real estate videos
- Highlight reels
- Educational reels
- And more

If you are looking to get your video edited for Youtube, you can request a quote here.

What type of editing do you do?

The types of editing we do:

- Colour grading
- Colour correction
- Transitions
- Subtitles
- Lower thirds
- Chromakey / Green screen
- Thumbnails
- Audio and music editing
- Text Animation
- B-Roll
- Motion graphics

If you are looking for a specific editing style, feel free to reach out to us, I'm sure we can accommodate your request! Contact us here.